If We Don't Fix It, You Don't Pay

Testimonials

Kevin J. Hendersonville, TN

Finding a company that you can trust….
We all find ourselves in a position that has been placed on us without our wanting it. It is at that time when we try to rely on the experiences we have had in the past and hope that they will work again. When our computers will not perform like we wish they would or the internet gives us the message “sorry no internet connection can be found”. It is never a good feeling! My experience with ITS is always Amazing and the owner is a friend that I can always TRUST to help me make everything good again! Thank you to Jim and His staff for making my computer problems go away!! I can rely on my past experiences with Jim and I have no reservations in letting you know that ITS will help make those unexpected computer problems completely go away!
Kevin Johnson
Hendersonville Office Center

Cyndi R.

ITS Techs are a neighbor business and they helped to get us through the Christmas rush. We had a computer that would power up and it was our main embroidery computer. They had us up and running in just a couple of hours. Thanks to their help we were able to fulfill all orders and Christmas was saved.
Cyndi
Stitches by Cyndi

Brian B. Goodlettsville, TN

I’ve used this place 3 times over the years and they have always been friendly, prompt, professional, performed great repairs, and been very reasonable with their prices.  I used to use the big box store in Rivergate for computer repairs, but they do not compare in service, price, or timeliness to this place.  As long as things don’t change, I will never take my computers anywhere else for repair! They get my highest of highest recommendation!

Michael A.

We have a new rule in our business, Digital Hearing Outlet: If it has anything to do with a computer and its not working right, call ITS TECHS immediately. They have saved our bacon more than once and repeatedly looked out for our wallet as well as solving the problem promptly.

Fred See Hendersonville,TN
People were friendly and willing to help. They gave good information and did a great job in correcting the problem.

Attic Barrier Insulation Hendersonville, TN
Great service, same day turn around. Computer works great

Michael Hill Hendersonville, TN
Great service and experience. Our laptop was fixed quickly and the customer service that we were provided was excellent. Thank you!

HTI Technology LaVergne, TN
TS Techs is a very reliable and professional organization. They are straight forward with assessing your needs, give reasonable quotes, and deliver what they promise.

Cross Driven Construction Hendersonville, TN.
We recently just brought a dell computer to run a work needed program that would not match up with our apple products. As we proceeded to try and set things up ourselves we just kept running into technical problems, so we just decided to call ITS Techs. They came out and in less than an hour were up and running. Thanks for your help!!!

Doug Zimmerman Hendersonville, TN
They retrieved all my info from a broken external hard drive the same day at a very reasonable price. I am glad to have found them.

David Dunlap Hendersonville, TN.
I took my laptop in ask about getting something done that office depot kept for 3 weeks and didn’t do.They called the next day said it was ready and it was fixed. I live in LaVergne Tn. and will drive back to them just to keep it working right

Award Industries Hendersonville, TN
Jim and his team at ITS do great work. They are knowledgeable, efficient and cost effective. I would and have recommended them to associates, friends and family.

Craig Rodenhizer Hendersonville, TN
The folks at ITS Tech bailed us out again! We are a small shop, so it wouldn’t be feasible to employ our own IT specialists. Having ITS Tech just down the road is very comforting. They have helped us several times over the past 5 years. We have called on them to repair PCs, set up our network server, allow us to work remotely and help us install SQL Server. I recommend them highly.

Rivergate Wine & Liquor Goodlettsville TN
Very pleased with all your help,thanks Tracy

Hardee Accounting Hendersonville, TN
We rely on the great team at ITS Techs for all of our computer hardware and servicing needs. We have worked with them for several years and have been consistently provided with an unparalleled level of quality in both service and product. I truly feel as those these guys are looking out for me and my business, as they understand the needs of a business owner and work well with my team in achieving our IT goals. I have referred dozens of friends and colleagues to them and always received a good word back. Great service, year after year; I really couldn’t ask for anything more!

Michael Ponce & Associates Goodlettsville, TN
Our firm has worked with ITS Techs for years and have nothing but good things to say about this company. The owner Jim B., is always on top of everything and making sure that the client is happy with their services. Their tech, Mike, is hands down the best, he is always making sure all our questions are answered and that everything is running smoothly all the time. From maintaining our servers to verifying that everything is up to date. We love and trust their services so much that we would not change them for anyone else

Ray Fadool Nashville, TN
ITS Techs is one of the most responsive companies I have ever encountered. Recently I have had some computer issues. Anthony went out of his way to make sure I was taken care of promptly. Recommend ITS Techs to anyone.

Wood Financial Group, LLC Hendersonville, TN
ITS is always there to help! Mike is a great resource when we are having issues or just have questions. Thanks for all you have done so far!

Maureen Kelly Franklin, TN
Mike did a great job with our install! We have been very pleased with ITS Techs. Jim did a great job on evaluating our needs as a new start-up medical office and the bid was very competitive, even provided some ways to help us save some money on our install.

Goodlettsville Chamber of Commerce Goodlettsville, TN
ITS Techs was very easy to work with and explained the process of new computer conversion in great detail. Vern Hall has exceptional customer service skills and was always very patient and calm when we asked a multitude of ‘how to’ questions. We were very pleased with our experience with ITS Techs.

Tenvison Gallatin, TN
Mike always does a good job for us. He addresses what ever issue we may be having directly, and gets it taken care of as quickly as possible.

Danny Snyder Insurance Madison TN
The guys at ITS Techs are great, I appreciate their friendliness and willingness to help. Most of all I like… the if we don’t fix it, you don’t pay attitude. Thanks Danny Snyder

Genesee A&B Mount Juliet, TN
ITS Techs is always timely in addressing our issues. When our system is down, there is no other I would rather have on my side. When our system is not down, they watch our system to make sure it stays healthy.

United Way Sumner County
As always, the experience was a good one – working with your people and I really appreciated that someone also took the time to fix the D:drive – which would not close properly. It may have been a simple fix; it may not have been – I don’t know – but what I do know – is that I appreciated that someone took care of it for me.

Thomas Fralinger Gallatin TN
My experience with ITS techs was simply superb. They are the only company in the last two years able to fix my Apple network. Most IT people run the other way when they hear the word APPLE. They were here on time and new exactly what they were doing. I could not be more pleased. Thomas Fralinger Thomas Jewelers

Howard Mcaleb Gallatin, TN.
I can only say from experience when briging you my computer, that everything I requested was done and in a professional manner and was done in a timely manner especially this last time on the same day. If I have any other problems I will use you all. Mac McCaleb

Jeanna Ball Hendersonville, TN
Jim’s people are knowledgeable and always aim to please!!

Nancy Ross Hendersonville, TN
My computer was not working right, and I needed it repaired before I left on a trip. ITS Techs had it ready in less than 24 hrs. I am so happy with the quick and friendly service.
Kathy Roberson Hendersonville, TN
Everyone at ITS in Hendersonville was very friendly, helpful, and quick to respond regarding my laptop issue.

Mike Ray Hendersonville TN
My laptop had so many viruses I couldn’t really use it. The popups wouldn’t let me search. I dropped it off at ITS and picked it up the next day….Good to go. I’m sure Ill be back.

Tammie Albert Cottontown, TN
I am very pleased with the level of professionalism with ITS Techs. Everyone was very friendly and serviced my laptop within 24 hours. I will use them in the future, and I will recommend them to anyone.

Dennis Cavin Hendersonville, Tennessee
ITS service was great. The diagnosis and repair were performed in less than 48 hours. Was provided with clear explanation. Customer service was friendly. Will use them again.

Constance Corbett Madison, TN
ITS Techs was highly recommended to me, so I went to them for a data retrieval on a defunct Mac hard drive. They were polite, punctual and professional. I was so relieved to have my years of family photos back! Thanks ITS Techs!

Cathy Hammond-Moulton Nashville, tn
I am always pleased with Mike and the courtesy he shows me. He is patient with my lack of computer knowlege. He gets the job done timely when he is able to get me on the schedule. He is very busy, I know, but he is worth the wait because of how well he handles my business. Thanks, Dr. Moulton

Tom Glass Hendersonville, TN
You had come to me highly recommended. I must say I was completely pleased with my experience.

Becci Cantrell Hendersonville, TN
This is the first time I’ve used ITS Tech but I will definitely use them again if I need computer support. I took in my mother in law’s computer with some sort of virus. Not knowing what sites she’d been to and what was infected, I didn’t know where to start. ITS Tech removed all of the viruses and spyware with no problems, even saving pictures we’d downloaded of her granddaughter. They called the first night to give me an update and had it ready to be picked up the following afternoon. Other stores told me they would need it one to two weeks. ITS Tech is very reasonably priced and does great work in a timely fashion. I highly recommend ITS for problems with your personal computer.

Melissa Basham Hendersonville, TN
Jim and the staff at ITS are awesome! They helped my office get back up and running when we had issues accessing our server and are always quick to help us solve our technology problems. I highly recommend ITS for your technology needs!

Bob Summer Nashville, TN
Ever since turning to ITS Techs about five years ago to fix a seemingly intractable computer problem, I have found it unfailingly first rate in terms of all-around technical skills, service, and promptness.

Amanda Kane Goodlettsville, TN
ITS Techs offer great tech support and service. We have used them for a few years now, and are always well taken care of. I would definitely recommend them to our business acquaintances.

Gerald Morgan Hendersonville, TN
I purchased a computer from ITS. I brought my old computer in one day and by the next day all my old files and favorites were on the new computer. Thanks for the quick turnaround.

Angie Carpenter Madison, TN
Thank you so much for always helping us out here at Bob Frensley! As always, you were very professional and did a fantastic job!

Dalton Bowman Hendersonville, TN
Jim and his wonderful staff always do a tremendous job on helping fix my computers for work, home use, etc.. Anytime anyone ask for a reference on technically problems, I will make sure to mention ITS Techs!

Joe Beaver Hendersonville, TN
I took my laptop to ITS because an on-line help tech for the manufacturer had inferred that My PC had problems that he could solve for $300.00. I became suspicious and declined his offer. I then asked a friend of mine to what business I should take my laptop to check it out. He recommended ITS and so I took my PC to them and explained to them what I had been told. They reassured me that they could fix any issues. They were extremely helpful, removed a virus from my laptop and told me how to safeguard my computer a little better than I had been. The experience was very good; I learned a lot and I would recommend them to my friends, if asked.

John Pennington Hendersonville, TN
I purchased a new laptop and had my data transferred from my old computer. ITS techs were very helpful with my decision on what to buy. They were also very helpful in getting my new computer set up for my use. Thanks to my lack of technical knowledge, this proved to be quite a chore, but they were patient and courteous while taking care of my needs.

Jean Callaway Hendersonville, TN
Good, prompt service and didn’t charge extra for unnecessary repairs. I’m a happy customer and plan to use your services again should I need to.

Elizabeth Thacker Hendersonville, TN
I always have a good experience with with ITS techs. Anthony is always so helpful, I am always calling him with questions and he is able to answer them all without any frustration! He has done 3 virus removals in 6 months for me!! Thanks for all your hard work!

Monica Pirkle Hendersonville, TN
ITS came recommended by some friends and they were right. I got prompt service and the technician took the stress out of my hands. He cleaned up the viruses and my computer is much more enjoyable now. I definitely would recommend ITS to others. Thanks

John Henderson Hendersonville, TN
The assistance I received from ITS was great. I brought in a dead laptop they told me the problem and informed me that it would cheaper to buy a new one rather than trying to sell me the repair. They were honest and upfront… Thanks guys

Shelia Woodall Hendersonville TN
ITS Techs always takes the best care of all my computer and tech needs in a very timely and courteous fashion! I couldn’t make it without them. Thank you ITS Techs and the Jim Butera team!

Salvus Center Hendersonville, TN
Service was prompt and efficient. All is good!

Lisa Silva Hendersonville, TN
ITS Techs are always there for every problem we run into, large or small. Their team responds very quickly if not immediately, and we get a resolution to our issues that can be addressed. I can highly recommend ITS Techs!

Wayne Pedigo White House, TN
I was very happy with the service I received and would be happy to recommend this company to other business owners.

Drew Wright Hendersonville, TN
Was able to accommodate our issue on our laptop quickly. We had to have it fixed asap and when I came in on Friday they figured out what was the problem and was able to work with me and get the part delivered in by saturday and fixed by monday when I needed it before I left for business out of town. Michael was the one who helped and deserves credit and I will be back with any future needs because of him.

Tom Cushman Hendersonville TN
The store is busy but the staff is well organized, courteous, knowledgable and very helpful! We didn’t have to wait despite the crowd! Thanks for the great service!!

Nicole Ross Hendersonville, TN
We have used the guys at ITS tech for several years. They have always been honest in their recommendation, fair in their pricing and friendly to work with. I would recommend them to anyone having computer problems.

  • Managed IT Services

    Managed IT Services

    With Managed IT Services, we can take corrective action through remote monitoring before problems occur and often before you notice.

  • Installation

    Installation

    We coordinate the entire installation process including hardware set-up, software installation, network systems installation, and network configuration.

  • Remote Support

    Remote Support

    With ITS Techs remote support capabilities, we can work on your individual computer or your network without leaving the office.

    Mac Support