"Take The Guesswork Out Of Your Network"

Testimonials

 

Wang Vision Institute - LW

"ITS Techs has been an enormous help to our business in the past year. They have assisted us in getting our network on a scheduled maintenance plan, just to name one of the numerous. They have also provided valuable advice in where we should take our computer network. As important as our network is, we no longer worry about down time."

 

Women OBGYN Group - MA

"Our medical practice of 7 physicians has been a client of ITS Techs for several years and we have found their response time and technical skills to be exceptional. The ITS Techs specialists have always interacted positively and patiently with our staff members regardless of their technical skill level.  In addition to getting the job done, we appreciate the professional way that ITS has respected the need for confidentiality and patient privacy while in our office.  We consider ITS Techs a valuable business partner and would highly recommend them to others."

 

Safeguard - SL

"I would like to pass on my sincere thanks for a job well done. Your associate was punctual, professional, and efficient during his recent visit. He cleared over 700 bad files and consulted us on how to avoid future issues. My thoughts to you would not be complete without mentioning your remote access service which was impressive when you helped us with another issue. We know we have a strong resource with you and your company!"

 

Business Wire Sr. VP - TM

"Jim, We have become huge fans of ITS and Robert, in particular. Thanks again.
Another professional job by Robert. He's smart, engaging, easy to work with. At one point he was working on three PCs at the same time. It was like Bobby Fischer vs. a room-full of chess challengers! Nice to know you guys are around. Keep up the good work."

 

Debe Dohrer - Owner - Custom Rags.

"Jim and Robert are incredible. Not only are they knowledgeable and efficient, they are kind and always call back quickly when there is a tech emergency. They also don't laugh or roll their eyes when asked a stupid layman's question. They ROCK."

Dave Nabrotzky - Owner - Superior Construction
"I have worked with many IT guys over the years and have yet to find anyone more knowledgeable and professional. They really know their stuff and their pricing is always fair, honest, and competitive!"

Becky Spangler - Owner - Spangler Entertainment
"I finally have a trusted source for computer help!! After many bad experiences...I really feel at ease and confident that Robert and Jim will help me solve my computer problems in the most effective and cost-conscious way! They are the BEST!!"

Mary - Online Marketing
"They did a fabulous job! We had an emergency. They were so fast and got us exactly what we needed and stayed within budget. Couldn't ask for more."

Dana M. Given - President/CEO - United Way Sumner County
"It is quite apparent that providing exceptional Customer Service is paramount with ITS Techs. Jim really listens when we call; asking the right questions; never laughs at our plethora of questions. Robert does a great job on site or via remote. We couldn't be more pleased!"

Shelia Woodall - Business Owner
"Jim Butera can be given credit for saving my "business life". He was a saving grace for me when ALL of my business contacts were wiped out of my Treo and my laptop! That's my personal story, but from a business standpoint, customer service and reliability are defining words for his business, and he leads with high integrity."

Cynthia Zimmerle - Owner, V2K Window Decor & More
"Jim & Robert are great! We had problems with our company computer crashing (which is not good when your business is computer based.) Jim and Robert were able to find out what the problem was and able to save my data before I had to send it back to IBM for a major overhaul. Then just a few days later my personal computer crashed and Jim was able to get it fixed and even tell me that the cause of the crash was my husband playing internet poker. Way to go Jim, 2 birds with one stone."
Thanks,
Cynthia

Jackie White - Operations Manager - The Band Hall
"Robert and Jim have saved my life over and over with their quick response to my multitude of computer issues!! Robert has taken the time to understand our company and has held my hand through our growth process!! Robert and Jim understand our needs and their recommendations as far as software, hardware, etc., has always been right on the money!! Thanks for being there guys!!"

Dr. Craig Tankersley, DC - Chiropractor
"No job to big or to small. I believe this best describes Jim and his crew at ITS Techs. We've had some small issues that they were able to take care of ASAP as well as networking all the computers in the office. Would highly recommend them without question."

Vinnie Merz, Esq. - In-House Counsel & Director - Remax
"Jim and Robert have been extremely helpful to our business. They have an excellent response time and are very fair in their billing practices. Both possess an extensive knowledge in a multitude of areas. I intend to keep them as our IT professionals."

Jerry Galbreath - President - J & B Accounting
"Jim and Robert have been our tech support for about four years. They have always been prompt and reliable. They were referred by Wang Vision Institute for whom we are accountants. They came highly recommended by WVI and I have not been disappointed. I would recommend their company to anyone."

Anna Schott - Wellness Coach/Business Owner
"All of the staff at ITS Techs has been GREAT. They don't make me feel stupid even though I am tech illiterate. And Fixing and repairing online is one of the greatest things since sliced bread."

 

Brad Bialek - Director, Pre-Paid Legal Service
"A lightning strike last week traveled through my high speed cable and fried my modem and the Ethernet card in my PC. I took the computer to Jim's store at 6pm Friday night and while Jim and I were talking, Robert installed a new Ethernet card, checked everything over and handed me back a fully functioning unit. I was back on-line by 8pm. Try getting that kind of service from any other computer company; would any of them even been open?"

 

Frieda Ellis - Office Manager, Loventhal Financial Services
"Thank you very much. Robert is the greatest! This company has been a lifesaver for us, me especially. Robert is so helpful to explain and teach as well as always fixing the problem. He always improves our system as well as giving us helpful insights into making things run smoother, better and faster.
We are absolutely 110% satisfied with the work."

 

Susan Morgenstern - Morgenstern Public Relations LLC.
"My computer was seized by a virus this morning, so I took it to your shop and they couldn't have been nicer. Everyone was reassuring; they fixed it in a few hours, the price was right. I was so glad I had met you and knew where to take it!
Special thanks to Michael who gave me great advice on protecting my computer."

 

Melinda Kunkel - Sally Cheney Superstore

"Jim, I just wanted to let you know how helpful and responsive both Anthony & Mike were this past week. One of our computers died and they were able to fix me up with a good used one by the next morning. And with both of their help, we were able to get back all our data and especially the email addresses of our customers. Please let the guys know we appreciate their help......."

 

 

 

"To Management:

 

Recently my wireless  keyboard "froze".  Being a relatively beginner on computers, I naturally freaked out.

 

I finally figured out I needed new batteries.  I installed them and the keyboard still did not function.  I called a computer repair co. listed in the yellow  pages.  I called and was told by the woman who  answered that she was on lunch & was away from the office  &  she was on a cell phone and could he call me back.  Right Away, I asked.  Probably not before Monday.

 

I called  another co.  I was put on hold for 5 minutes and then the call was dropped.

 

I went back to the yellow pages and called your company.  The phone was answered on the 2nd ring and I was greeted pleasantly by a man named "MIKE"  He asked if I had punched the reset button on the bottom of the keyboard.  I replied "NO, I didn't know there was a reset button.  I punched it and the keyboard still did not respond...so he said I would probably need it looked at.  For my convenience at my convenient time,  we scheduled  home visit.

 

About an hour later I tried the keyboard again...It was functioning normally. I had not given it time the first time.  I called Mike and canceled the appointment.  But, I have to tell you, I will have future computer problems...Technology is foreign to me.  And I will always call your company. Mike was understanding and patient with me and of course he fixed my problem.

 

You have a good  employee.  He should be commended.

 

I have a big family & they all have one OR more computers.  I will make it my business to give them your company name and address.

 

sincerely,

Teddi Hinson

 

 

Click here to add your own Testimonial or comments. Thanks!

 

How about a letter of recommendation...........

 

RE: Letter of Commendation

To Whom It May Concern:

It is with great pleasure that I recommend Mr. Jim Butera, President of Innovative Technology Solutions, LLC (ITS Techs).  I have known Jim for over five years and has always displayed a high degree of integrity, responsibility and ambition.

 

We started off with simple computer issues and moved on to the more complicated. Jim Butera offered our organization a computer maintenance agreement about a year ago. Mr. Corlew and I were very reluctant to invest the money in a program that focuses on working on computers that we believe to have no problems. Since there was no contractual agreement of any length of time, Jim convinced us that it would be a great investment. We had no true risk since there was nothing more than a 30 day notice needed to cancel the agreement.

 

Well here we are a year later; our computers are faster and less troublesome which makes our team more productive. We eliminated unwanted downloads and playing games, we monitor computers for inappropriate usefulness and therefore there is no play time in our work place any longer.

 

We eradicated the downtime due to viruses, spywares, and the uncontrolled upgrading schedules; Jim’s group was on it.  ITS Techs keeps up with security updates and cleans up spyware issues as well.  They address our needs during the regular service visits, provide us with on-phone-in assistance if an emergency occurs or if required before the next schedule visit.

  

We have been in business for over 35 years; today we can honestly state that we are current from a technology perspective and free of quandaries since working with Jim and ITS Techs. They are reliable and trustworthy and we learned a great deal from the point that we thought we had no issues to understanding the issues since Jim’s team speaks in English (no computer talk).

 

ITS Techs will be an asset to any organization, and I’m happy to give Jim and his team at ITS Techs my wholehearted endorsement.

Respectfully yours,

James Corlew Chevrolet-Cadillac-Mitsubishi